Costs
Standard delivery is £49 for a one-person service (the driver requires help unloading; ground floor only), or £90 for a two-person service delivered to a downstairs room of your choice. Prices include VAT. A £24 regional surcharge applies to Wales and eligible mainland Scottish postcodes, making these services £73 and £114 respectively. Enter your postcode at checkout to see the available delivery options. Collection from our workshop at WF5 9NQ is free.
Lead Times
All our furniture items are made to order especially for you. Details are usually on the product pages but if they are not or you need an express order, please contact us for further information.
Delivery to the Scottish Highlands, Scottish islands, Northern Ireland and other destinations outside our standard delivery area requires an individual quotation. Please contact us before ordering if checkout asks you for a delivery quote, or if your address is in one of the following locations –
- Isle of Man
- Isles of Scilly
- Jersey
- Guernsey
- Northern Ireland
- Scottish Highlands and Scottish islands
- British Forces BFPO postcodes.
General
We run a tight scheduling system and will always try to get your furniture to you within the stated lead times. Delivery is usually weekdays only unless specifically required and surcharge applied.
We will contact you via email with a delivery date. If this is not suitable we would ask that you provide some alternative dates.
Check it when it arrives. Please look your furniture over as soon as it’s delivered, before you sign for it if you can. If anything is damaged or missing, email [email protected] within 48 hours of delivery with photos of the damage and the packaging, and we’ll put it right.
One person or two. Our standard delivery is by a single driver, who will need help to unload. If you’d rather we brought two people to carry it in, choose Two Person Delivery at checkout (from £90, to a ground-floor room).
Returns & Cancellations
We try our best to make sure our furniture is right first time but occasionally there may be problems. Please report any issues within 48 hours after delivery with photographic evidence, so that we can deal with the issue remotely. If we need to collect the item to fix the problem, please make sure the item is wrapped back up, so that it can be transported safely.
If you decide to cancel the order, as long as we haven’t started production (usually 24 – 48hrs after the order is placed), you can receive a full refund.
If the order has been processed and production started but not delivered, we would be able to offer a 50% refund; this helps to cover some of the build time and material costs. Due to the bespoke nature of the vanity units that we provide, once the unit has been received it is at our discretion if a refund can be made. Other non-bespoke items can be returned if unopened within the first 14 days after delivery.
If you need to make a change to your order, please let us know as soon as possible and we will advise if this is possible.
